Client PortalPractice Code: AIJEAD

Test results are usually available within 7 days via the Healow Patient Portal and App. We will also notify you by email when test results are available for review.

A clinician will call or email you with specific instructions. If you don’t hear from us within 7 days, please contact us as soon as possible for treatment. If you decide to seek treatment elsewhere, please let us know so that we can update your medical record.

NOTE: A positive, or reactive, syphilis test may indicate that you have an active infection that requires treatment—OR—you may have had a prior infection that does not require more treatment. We will always try to contact you if more treatment is required.

If you test negative, or non-reactive, on any test, you do not need to do anything.

Due to legal restrictions, HIV antibody and confirmatory tests, hepatitis C viral load, and some hepatitis B test results are not allowed to be published online.

To request copies of your medical records in-person at Magnet, a government issued photo ID is required along with a signed Release of Information Form. Please note, the time to fulfill the request will depend on staff availability.

Copies of requested records can be sent by secure mail or electronically by email. Please send medical record access requests to medicalrecords@sfaf.org.

Please allow for 3-7 business days for medical record access requests to be completed.